Política de reembolso
Please Ask Before You Order
Not sure about a size, material, color, or fit? Email admin@tittimitti.com before placing your order. Tell us which product you are considering and what you need help with. We would rather answer your questions first than have you receive something that is not right for you.
Before ordering, please review the product details and our Shipping, Return and Refund, and Terms of Service policies. By completing your purchase, you agree to the terms presented for your order, subject to consumer rights that cannot be excluded under applicable law. We cannot agree to different return terms after an order has been placed.
Return Policy at a Glance
- Socks, hosiery, tights, and underwear: Final sale for changes of mind, size, color, or fit.
- Other eligible items: Request a return by email within 30 days of purchase. Items must be new, unworn, unwashed, and in their original condition with packaging and tags.
- Exchanges: We do not offer exchanges.
- Approved change-of-mind returns: The customer pays return shipping, and a 20% restocking fee is deducted from the item refund.
- Damaged, defective, or incorrect items: Email us so we can review the issue.
- Orders confirmed delivered: We do not refund or replace an order the carrier confirms was delivered to the shipping address provided at checkout.
Why Close-to-Skin Items Are Final Sale
TITTIMITTI ships socks, hosiery, tights, and underwear from new inventory, not store display shelves or customer returns. We do not resell intimate garments another customer has tried on.
To maintain that standard for every customer, we do not accept these items back for a change of mind, size, color, or fit—even if they were only tried on briefly. Please review the product description and size information before buying, and email us if you are unsure.
This rule does not limit remedies for an item that arrives damaged, defective, or incorrect, or consumer rights that cannot be excluded under applicable law.
Returns of Other Eligible Items
For an item eligible for a change-of-mind return, email admin@tittimitti.com within 30 days of the purchase date. Include your order number and the reason for your request. Do not mail anything back until we provide return instructions.
The item must be new, unworn, unwashed, clean, and in its original condition, with its packaging and tags. We cannot accept a change-of-mind return if it shows signs of wear, washing, stains, odors, pet hair, or damage after delivery.
Gift cards and items specifically marked Final Sale are not eligible for change-of-mind returns. Using a promotional code alone does not make an otherwise eligible item final sale.
Returns Sent Without Approval
Do not send an item back without receiving return instructions from TITTIMITTI by email. Mailing an item to us does not mean the return has been approved or that a refund will be issued.
We do not issue change-of-mind refunds for socks, hosiery, tights, underwear, used or washed items, or other items marked Final Sale—even if they are mailed back. We may refuse an unauthorized package or, if it is delivered, contact you about retrieving the item at your expense. We do not pay to ship an ineligible item back.
If you believe an item is damaged, defective, or incorrect, email us first so we can review it. Nothing in this section limits rights that cannot be excluded under applicable law.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, email admin@tittimitti.com with your order number and clear photos. Please contact us within 7 days of delivery when possible so we can investigate promptly. We will review the issue and explain the available remedy. Do not send the item back unless we ask you to.
The restocking fee does not apply when we sent the wrong item or an item arrived damaged or defective.
Packages Marked Delivered but Not Found
If tracking shows delivered but you cannot find your package, check the delivery location and ask other members of your household or building. Then contact the carrier directly with your tracking number and request an investigation of the delivery location.
We do not refund or replace orders that the carrier confirms were delivered to the shipping address provided at checkout. If the carrier confirms delivery to a different address or another delivery error, email its findings and your order number to admin@tittimitti.com so we can review the case. This section does not limit rights that cannot be excluded under applicable law.
Return Shipping and Exchanges
We do not offer exchanges.
For an approved change-of-mind return, you pay the return shipping cost and are responsible for the package until it reaches us. Use a tracked shipping service and keep your shipping receipt. International customers are also responsible for applicable return-shipping and customs costs, except where applicable law requires otherwise.
Restocking Fee and Refunds
Approved change-of-mind returns of eligible items are subject to a 20% restocking fee, deducted from the item refund. The fee does not apply to damaged, defective, or incorrect items, or where applicable law prohibits it.
After an approved return arrives, we inspect it and email you the outcome. If approved, we process the refund to your original payment method within 5–7 business days. Your bank or payment provider may take additional time to post the credit.
Contact and Return Address
All return and refund requests must be sent by email to admin@tittimitti.com. We handle these requests by email, not by phone or social media.
TITTIMITTI LLC
14403 Pelican Marsh Drive
Cypress, TX 77429
United States
Contact us before mailing a return.